Privacy Policy
AutoBITS.com.au respects your privacy. This policy explains what personal information we collect, why we collect it, and how we protect and use it when you visit our website or buy from us.
Personal information we collect
We may collect your name, billing and shipping address, email address, phone number, order details, payment status, account details, customer messages, VIN or vehicle details you choose to provide, IP address, browser/device information, and website usage information.
How we use your information
We use your information to process orders, take payment, arrange shipping, provide customer support, confirm vehicle fitment when requested, manage returns or warranty issues, prevent fraud, improve the website, meet tax/accounting obligations, and communicate with you about your order.
Payments
Payment information is processed by our payment providers. We do not intentionally store full card numbers on our website. Payment providers may collect and process payment information under their own privacy and security terms.
Shipping and service providers
We may share the information needed to deliver your order with shipping providers, couriers, payment providers, website hosting providers, email services, analytics services, professional advisers, and government or regulatory bodies where required by law.
Analytics and cookies
Our website may use cookies and analytics tools to understand website traffic, improve the store, maintain security, and support shopping cart and checkout functions. You can control cookies through your browser settings, but some store features may not work correctly if cookies are disabled.
How we protect information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using secure website connections, limiting access to store administration, and using reputable service providers.
Access and correction
You can contact us to ask for access to personal information we hold about you, or to request a correction if it is inaccurate or out of date.
How long we keep information
We keep order, tax and customer service records for as long as needed for business, accounting, legal and warranty purposes. We delete or de-identify information when it is no longer reasonably required.
Contact
For privacy questions or requests, contact orders@autobits.com.au.