Refunds and Returns Policy
This policy applies to purchases from AutoBITS.com.au and is intended to operate alongside your rights under the Australian Consumer Law.
Summary of our return settings
For Australian orders, AutoBITS accepts returns for both defective and non-defective products within 30 days of delivery, provided the return meets the conditions below. Exchanges are not accepted.
Your Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may choose to repair the item, replace it, or provide a refund within a reasonable time.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
Change of mind and incorrectly ordered parts
Non-defective returns, including change of mind returns or parts ordered incorrectly by the customer, are accepted within 30 days of delivery if the item is new, unused, uninstalled, unmodified, complete, and in original packaging where practical.
Because many Subaru parts are model, engine and VIN specific, please check the part number, photos, OEM drawing and fitment information carefully before ordering. If you are unsure, contact us before purchase with your VIN and the part number.
Incorrect, damaged or faulty items
If an item arrives damaged, is not the item you ordered, is incorrectly described, or appears faulty, contact us promptly at orders@autobits.com.au. Please include your order number, the part number, photos of the item and packaging, and a description of the issue.
Where a product does not meet a consumer guarantee, we will handle the matter in accordance with the Australian Consumer Law. For goods that are faulty or not as described, reasonable return postage may be reimbursed where required by law.
Return method and return postage
Returns are handled by mail. Please email orders@autobits.com.au before sending anything back so we can provide return instructions.
For non-defective returns, the customer is responsible for arranging, downloading or printing any return postage label and paying return postage. Original shipping charges may not be refundable where permitted by law.
Restocking fees and refund timing
AutoBITS does not charge a restocking fee for eligible returns.
Once an approved returned item has been received and checked, refunds are processed within 3 business days. Your bank or payment provider may take additional time to make funds available.
Exchanges
Exchanges are not accepted. If you need a different part, place a new order after the original return has been approved or refunded.
Items that have been fitted or modified
Returns may not be accepted for parts that have been installed, used, modified, damaged after delivery, contaminated with fluids, or returned incomplete, unless the issue is covered by your rights under the Australian Consumer Law.
How to request a return
Email orders@autobits.com.au with your order number, part number and reason for return. Please wait for return instructions before sending anything back.
Returns sent without prior contact may be delayed or refused where permitted by law.